Terms of Service

Overview

Welcome to Edgewise. These Terms of Service govern your use of our website and your purchase of products from Edgewise.

By accessing our website or placing an order, you agree to these Terms of Service and our other applicable store policies.

Store Information

Edgewise operates an online women's fashion store serving customers in Qatar.

We reserve the right to update product information, pricing, availability and these terms when necessary.

Products and Availability

We make reasonable efforts to ensure that product descriptions, images, sizes, colors and other information are accurate. However, colors may appear slightly different depending on your device or screen settings.

Product availability may change without notice.

We reserve the right to limit quantities or discontinue products at any time.

Prices

All prices displayed on our website are in Qatari Riyal (QAR) unless otherwise stated.

We reserve the right to change prices, promotions and offers at any time.

Orders

When you place an order, you are making a request to purchase the selected products.

We reserve the right to accept or decline an order where necessary, including in cases involving product availability, pricing errors, incorrect information or other operational reasons.

Payment

We currently accept Cash on Delivery (COD) only.

Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been dispatched, it cannot be cancelled.

Delivery

We currently deliver within Qatar only.

Standard delivery is 2–3 days, although in most cases we aim to deliver the next day.

Delivery charges are:

• Orders below QAR 150: QAR 25

• Orders of QAR 150 or more: FREE DELIVERY

Delivery times may vary due to location, order timing, weekends or circumstances outside our control.

Exchanges

Edgewise offers exchanges only. We do not offer returns or refunds.

Exchange requests must be made within 7 days of delivery and the product must meet our Exchange Policy conditions.

Sale and discounted items are not eligible for exchange.

A QAR 25 exchange shipping charge applies to normal exchanges and is paid by the customer to the delivery/exchange team.

If a customer receives the wrong item, Edgewise will provide a free exchange.

For damaged or defective items, the customer must provide a continuous unboxing video showing the issue. If the issue is confirmed based on valid unboxing proof, Edgewise will provide a free exchange.

For complete details, please refer to our Exchange Policy.

Customer Information

Customers are responsible for providing accurate and complete information when placing an order, including their name, phone number and delivery address.

Edgewise is not responsible for delays caused by incorrect or incomplete information provided by the customer.

Website Use

You agree to use our website only for lawful purposes.

You must not misuse the website, attempt to interfere with its operation, gain unauthorized access, or use the website for fraudulent or unlawful activities.

Intellectual Property

All content on the Edgewise website, including logos, images, graphics, product photographs, text, designs and other materials, is owned by or licensed to Edgewise unless otherwise stated.

You may not reproduce, copy, modify, distribute or use our content for commercial purposes without our permission.

Third-Party Services

Our store may use third-party services and platforms, including Shopify, payment, delivery, analytics and other service providers.

Third-party services may have their own terms and privacy policies.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services or applicable requirements.

The updated version will be posted on this website.

Contact Us

If you have any questions about these Terms of Service, please contact us through our Contact Us page.

Thank you for shopping with Edgewise.