FAQ

Frequently Asked Questions

What areas do you deliver to?

We currently deliver within Qatar only.

How long does delivery take?

Our standard delivery time is 2–3 days. In most cases, we aim to deliver your order the next day.

What are the delivery charges?

  • Orders below QAR 150: QAR 25 delivery charge

  • Orders of QAR 150 or more: FREE DELIVERY

What payment methods do you accept?

We currently accept Cash on Delivery (COD) only.

Can I cancel my order?

Yes. Orders can be cancelled only before they are dispatched.

Once an order has been dispatched, it cannot be cancelled.

Do you offer returns or refunds?

No. Edgewise currently offers exchanges only. We do not offer returns or refunds.

How long do I have to request an exchange?

Exchange requests must be made within 3 days of delivery.

What condition must an item be in for an exchange?

The item must be:

  • Unworn and unused

  • In its original condition

  • In its original packaging

  • Free from damage, stains, or signs of use

Are sale items eligible for exchange?

No. Sale and discounted items are not eligible for exchange.

Can I exchange my item for a different product?

Yes. You can exchange your item for another available item, subject to our exchange conditions.

If the replacement item costs more, you will pay:

  • QAR 25 exchange shipping charge

  • The difference in price between the two items

If the replacement item costs less, you can choose another item instead.

What is the exchange shipping charge?

A QAR 25 shipping charge applies to normal exchanges.

The customer pays this amount directly to the delivery/exchange team.

What if I receive the wrong item?

If you receive the wrong item, Edgewise will provide a free exchange. The normal QAR 25 exchange shipping charge will not apply.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, you must provide a continuous video of the unboxing showing that the item was received damaged or defective.

Once the issue is confirmed based on valid unboxing proof, Edgewise will provide a free exchange.

How do I request an exchange?

Please contact us through our Contact Us page within 7 days of receiving your order.

Please provide your order number and details of the item you would like to exchange. Our team will guide you through the process.

How can I contact Edgewise?

For questions about products, orders, delivery, or exchanges, please visit our Contact Us page.

We're happy to help.